Last updated: November 15, 2026

Our 60-day money-back guarantee

If PAW CARES did not work for your cat, or you are not happy with your gel order, email support@pawcareslabs.com within 60 days of delivery with your order number to request a refund. You may try the product. It does not have to be unused, and you do not need to send it back.

Damaged, incorrect or missing orders

Contact us if your item arrives damaged, defective, incorrect or not as described. If your order has not arrived within 30 days of dispatch, we will investigate and arrange a replacement or refund, your choice.

Refund processing

We normally process approved refunds within 1–2 business days, to the original payment method. Allow a further 5–10 business days for a card refund or 3–5 business days for PayPal, depending on your payment provider. Refunds are issued in USD. Your bank may apply its own currency conversion.

Pre-orders and cancellations

Pre-orders are charged at checkout. Contact us before dispatch to request cancellation. If we cannot ship within the promised period, we will notify you and offer the choice to agree to the delay or cancel the unshipped order for a full refund. Once delivered, the 60-day guarantee starts on the delivery date.

Gift cards and free gifts

Purchased gift cards are non-refundable and cannot be exchanged for cash, except where required by law. Amounts paid with a gift card are refunded as gift-card credit. Free promotional gifts have no cash refund value.

Fair use

We may decline requests showing clear evidence of fraud or abuse, including repeated abuse of this guarantee. Requests outside the 60-day window are not covered by this voluntary guarantee. Nothing in this policy limits your rights under applicable consumer law.

Contact

PAW CARES
14229 SW 111th Terrace, Miami, FL 33186, USA
+1 (305)-203-3477
support@pawcareslabs.com

Monday to Friday, 9 a.m.–5 p.m. EST.