Last updated: November 15, 2026

1. About this store

This website, pawcareslabs.com, is operated under the PAW CARES brand. “We,” “us,” and “our” refer to PAW CARES. These terms apply to your use of our website and purchases from our store. Our store is hosted by Shopify.

2. Orders, pricing and payment

All displayed prices, checkout charges and refunds are in United States dollars (USD). We accept orders for shipping to United States addresses only. Product quantities, included gifts, discounts, shipping charges and applicable taxes are shown before payment. Prices and promotions may change for future purchases; confirmed orders remain subject to the terms shown when placed.

Please provide accurate contact, billing and shipping information. We may decline or cancel orders involving fraud, unauthorized payment, product unavailability or a material pricing error. If we cancel a paid order, we will refund it. We will not charge an increased price without your agreement.

3. Products and offers

The gel offers contain one jar for Buy 1, three jars for Buy 2 Get 1, and five jars for Buy 3 Get 2. Eligible gifts and free shipping are identified with the selected offer. Results vary between cats. Product information is not a substitute for veterinary care; follow the product instructions and consult your veterinarian about health concerns or persistent aggression.

4. Shipping and pre-orders

Our Shipping Policy explains processing times, delivery estimates and shipping charges. Pre-orders are charged at checkout and use the estimated dispatch timing shown when ordered. If shipment is delayed beyond the promised period, we will notify you and offer the choice to agree to the delay or cancel the unshipped order for a full refund.

5. 60-day money-back guarantee

If you are not satisfied with your gel order, email support@pawcareslabs.com within 60 days of delivery with your order number. You may try the product; it does not need to be unused, and you do not need to send it back. See our Refund Policy for processing details, gift-card treatment and fair-use conditions. Nothing in these policies limits rights you have under applicable consumer law.

6. Privacy and Shopify

Our Privacy Policy explains how personal information is collected, used and shared. Shopify processes information to provide and improve the store services, including enhanced services that may use interactions with other merchants and Shopify. Information may be shared with Shopify and service providers in other countries. See the Shopify Consumer Privacy Policy for further information.

7. Acceptable use and third-party links

Do not use this site for unlawful activity, submit fraudulent orders, interfere with its security, or infringe intellectual property rights. Third-party websites linked from this store are governed by their own terms and privacy practices.

8. Changes and applicable rights

We may update these terms by posting a revised version. Changes apply prospectively and do not remove rights attached to existing purchases. These terms are subject to applicable law, including mandatory consumer protections. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

9. Contact

PAW CARES
14229 SW 111th Terrace, Miami, FL 33186, USA
+1 (305)-203-3477
support@pawcareslabs.com

Monday to Friday, 9 a.m.–5 p.m. EST.